Warranty and Repairs


CTI's long term commitment to our customers includes having standard items in stock, having long term availability of items or their equivalent, and repairing out of warranty items on a "flat rate" basis. Before returning any item, please contact the factory for a Return Material Authorization (RMA) number.
CTI Electronics ∙ 110 Old South Avenue ∙ Stratford, CT USA 06615
Tel: 203-386-9779 ∙ Fax: 203-378-4986 ∙ sales@ctielectronics.com

Repair and Return Policy Document 811681 PDF
Review repair and return policies before contacting CTI Electronics for a Return Material Authorization (RMA) number.
Hand-Operated joystick

Limited Warranty Policy Document 811684 PDF
Review limited warranty policies to find out if your industrial keyboard, industrial mouse pointing device, industrial joystick, or industrial trackball is covered under warranty.