Warranty and Repairs


CTI's long term commitment to our customers includes having standard items in stock, having long term availability of items or their equivalent, and repairing out of warranty items on a "flat rate" basis. Before returning any item, please contact the factory for a Return Material Authorization (RMA) number.
CTI Electronics ∙ 110 Old South Avenue ∙ Stratford, CT USA 06615
Tel: 203-386-9779 ∙ Fax: 203-378-4986 ∙ sales@ctielectronics.com

Repair and Return Policy: Document 811681 (PDF)
Review repair and return policies before contacting CTI Electronics for a Return Material Authorization (RMA) number.
CTI Electronics Limited Warranty Policy

Limited Warranty Policy: Document 811684 (PDF)
Review limited warranty policies to find out if your industrial keyboard, Industrial Mouse™ pointing device, industrial joystick, or industrial trackball is covered under warranty.
CTI Electronics Packing Instructions for RMA Units

Packing Instructions for RMA Units: Document 850008 (PDF)
Please refer to these instructions for the proper method for returning RMA units to CTI Electronics.